Customer Care

LJ Artisan Designs is dedicated to offering beautiful and unique artisan jewelry along with an exceptional buying experience. Natural gemstones and quality metals are hand selected to provide you with unique, durable, and wearable pieces of art. 

Materials

LJ Artisan Designs uses sterling silver, gold-filled, copper, bronze, as well as gold overlay metals. Semi precious gemstones are sourced from quality vendors. Want to learn more about these materials and how to care for them? Check out my Jewelry Care Guide!

Find Your Ring Size

Determining your ring size can be tricky, but having the confidence to know exactly what size to order will save you time. Check out my guide to finding your ring size.

Giving Back

10% of sales proceed each month goes to a different local nonprofit organization that is working hard to help people in need. See the many organizations that LJ Artisan Designs has supported.  Do you have a favorite nonprofit that needs help? I'd love to hear about them! Email me at Leah@LJArtisanDesigns.com

Shipping

Free shipping for purchases over $100.

Please allow 7 days for your order to be shipped, although in most cases, orders will be shipped within 2 business days. Orders placed on Saturdays and Sundays will begin processing the following business day.

Is this a rush order? Contact me at Leah@LJArtisanDesigns.com and let's work together to get your jewelry to you as soon as possible! Additional costs may apply.

Shipping is done via USPS 1st Class Mail from Denton, TX.  You will be provided with a tracking number by email once your order has shipped. 

Returns & Exchanges

Items can be returned for any reason within 30 days of purchase for a refund or shop credit minus the cost of shipping. Items purchased between November 1st and December 25th can be returned anytime until January 15th of the following year. Please contact me first to request a return or exchange. Returns and exchanges are not accepted without prior approval by LJ Artisan Designs. 

Security

This store uses Shopify payments via Stripe and PayPal for payments. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).